Most of us tend to procrastinate when it comes to writing thank-you notes, and that's too bad because they have the power to deliver pleasure to senders and receivers alike. We may not feel up to the task, worrying we will sound corny, or that the person receiving it won't care one way or the other.
People generally underestimate the power their expressions of gratitude have on those who receive them. Some feel uncomfortable feeling grateful. Others fail to realize that gratitude is an antidepressant. Research from the University of Chicago Booth School of Business finds that there's a big gap between how much pleasure senders think their letters of gratitude will bring and the actual level of happiness the person receiving it feels when reading it.
“There's so much talk in the world — both in academic literature and in the popular press — that expressing gratitude is good for you,” said researcher, Amit Kumar, in a statement. “But that doesn't seem to line up with how often people are actually articulating their appreciation in daily life. So, we wanted to find out why — what are the barriers holding people back?”
Letter writers significantly underestimated how surprised and pleased recipients would be. They also overestimated how awkward the person receiving their letter would feel.
Letter writers significantly underestimated how surprised and pleased recipients would be, Kumar and Chicago Booth Professor Nicholas Epley found. Letter writers also overestimated how awkward the person receiving their letter would feel.
In addition to feeling shy and awkward that their letter of gratitude would seem strange, writers tended to worry about the wording of their letters and how well they had expressed their feelings, when really, recipients were simply happy to receive such a warm gesture.
It doesn't matter whether it is a business or personal relationship, if you are feeling grateful to someone, go ahead and let them know. You'll make them feel good, and that will make you feel good.
The study is published in Psychological Science.